Contact Us
We're Here to Help
Have a question about our products, shipping, or returns? Reach out and our team will get back to you within 24 hours.
Phone
(866) 539-8869Business Address
6615 Grand Ave Unit #6028, Gurnee, IL, 60031
Fulfillment Center
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Business Hours
Monday – Friday
8:00 AM – 6:00 PM ET
Saturday
9:00 AM – 4:00 PM ET
Sunday
Closed
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Frequently Asked Questions
What are your shipping rates?
Every order ships via USPS Priority Mail for a flat rate of $7.95, with no minimum purchase required, to all 50 US states and the District of Columbia.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery takes 3–5 business days after dispatch via USPS Priority Mail.
What is your return policy?
We accept returns within 30 days from the date your order is received. Items must be unused and in original packaging. Email us to start a return.
Are your products vet-approved?
Yes. Every product in our catalog is reviewed and approved by licensed veterinarians for safety and quality.
Do you ship internationally?
Currently we ship to all 50 US states and the District of Columbia only via USPS Priority Mail.
What payment methods do you accept?
We accept Visa and Mastercard only. All payments are processed securely.
Still Need Help?
Our pet care experts are available Monday through Saturday to answer your questions.